Careers

Key Duties/responsibilities

• Provide a high level of service to IMF clients, IM’s and law firms in accordance with the Client Service Charter.
• Responsible for assigned cases:
  
  • Correspond with relevant IMs and Lawyers (including reporting, proposing tasks, next steps on matters, joining project calls etc).
  • Case management – create and update high level project plans (gantt charts) and execute tasks within deadline for case launch, bookbuild, class closure & registration, settlement preparation, management of data importing across client group.
  • Drafting side deeds for institutions and coordinating side deed process between Legal, Client, and IM
  • Document drafting and reviewing (orders, information pack/ launch documents, procedures, website)
  • Preparing reports for mailouts, audits, duplicate checking, data handovers, sanctions check etc.
  • Conducting duplicate checks internally and with other class action groups, including identifying duplicates, notifying clients and withdrawing duplicate ID’s.
  • Prepare and review data handover reports to be sent to the Court and defendants
  • Data review summary – working through data anomalies with IT Dev and Lawyers, data checking
  • Institutional auditing and coordinating audits for Client Group as part of claim data verification process
  • Ensure clients emails are responded to by the team within 24 hours, and all client’s claims are verified.
  • Maintaining strong relationships with key institution clients
  • Making relevant case notes when tasks and case developments occur.
  • Check and review Client Liaison Officer Data Import before sent to client
  • Check Merge list for Mailouts by Level 1
  • Assist Client Liaison Officer with:
    • Answering telephone enquiries
    • Responding to voicemails
    • Managing OCA emails, general, bounce folders
    • Process client documentation
    • Mailouts
    • Provide IT support
    • Follow up clients for outstanding information
    • Processing data for loss estimates including formulating data queries and identifying anomalies in the data.
• Logging tasks in the task management system and projecting your weekly, fortnightly and monthly tasks.
• Prepare for weekly team meeting with a summary of significant case developments and goals of what you aim to achieve for the week.
• Attend daily team meeting – update members on your assigned cases, what you are working on that day, and if you need any assistance.
• Assist Senior Client Liaison Officer with new onboarding of team members- providing guidance and feedback on tasks in co-ordination with the onboarding plan.
• Assisting members of the team on their case work to ensure as a team deadline are met
• Identify and manage ways in which processes/procedures can be improved or when a procedure should be created.
• Troubleshooting issues with IT Dev team and determining the most efficient and effective way forward; updating procedures if required
• Responsible for personal self-development and ongoing personal growth